John Rutledge

About John Rutledge

I’m a QA Engineer currently working in the PSQ Devices iPad Systems teamsupporting all HW/SW and Ecosystem. I joined Apple April 2011 as a Geniusand have since been in various roles including a leadership as a Lead Genius.I helped the team improve results, build a world class team, and continue toenrich our customer’s lives. In 2012 thru 2014 I was part of the new storeopening team with direct responsibility for setup and mentoring the entire storewhile collaborating and effectively communicating with all the stakeholderscross functionally across the organization. During this experience I openedfour locations in the US and one location in CanadaIn 2016 I joined the Channel Service and Support (CSS) organization to helpsupport the Retail team. Here I learned all about our support model. I was alsoselected to be a part of the Innovation Forum where my cost saving displaycalibration project was moved forward for deployment. I helped manage thisproject and setup an ongoing plan for cost savings for CSS and retail stores.In 2018 I joined the Service Content and Training (SC & T) organization where Ispent my first year as an Instructional Designer, specializing in Systems andProcesses content creation. In 2019 I was asked to help form a QA team forour organization as we previously didn\'t have one established. Our QA teamfocuses on content review and ensuring the Apple level of quality is producedon all products (service videos, service documentation, and self-pacedtraining). I also support the backend systems that run our contentmanagement platform.I have a retail, service, and technology background of over 25 years. Prior tojoining Apple I worked at Best Buy Inc. for 9 years in different positionsincluding District Services Manager where I was responsible for managing aremote multi unit operation of 30 field technicians in a twelve store districtcovering North and Central Florida, Store manager where I was responsiblefor grand opening a 45+ million dollar store, hiring staff, and TV ReclamationSupervisor overseeing a technical and component repair team and a full pick,pack, and ship reverse logistics operation for Geek Squad’s largest servicecenter in the organization.

Experience

1. Qa Engineer - Ipad

   Apple

   Jan 2023 — Present · Austin, TX, US

   I design, run and maintain comprehensive test plans ensuring full test coverage for all features ofkey iPad, iPad ecosystem, and HW/SW features.• I complete test sweeps diligently within defined timelines and provide detailed analysis of data fromtest results• Work with cross-functional QA and development teams to identify and understand key features andtheir underlying functionality.• Work closely with cross-functional QA groups to identify risk areas and test coverage gaps, develop• testing around them, and represent QA concerns in cross-functional meetings.• Identify, reproduce and report issues with crisp supporting data.• Drive critical issues to closure by partnering with relevant hardware, software and• quality teams.• Provide project managers and cross-functional teams with detailed test status and progressthroughout the hardware/software development cycle.

Education

• A Philip Randolph Academy of Technology

  A+ Certification, Microsoft Certifie Professional, Computer Electronics

  2002 — 2002

• Frank H Peterson Academy of Technology

  Information Technology

  1999 — 2001

Skills

• Networking
• Ilife
• Recruiting
• Staff Development
• Analysis
• Crm
• Employee Training
• Loss Prevention
• Strategic Planning
• Social Media
• Apple Certified Technician
• Achieving Results
• Technical Support
• Leadership Development
• Leading Edge
• People Development
• Cross-Functional Team Leadership
• Troubleshooting
• Comptia a+ Certification
• Merchandising
• Process Improvement
• Iwork
• Computer Hardware
• Time Management
• Computer Repair
• Team Leadership
• Store Management
• Leadership
• Apple Certified
• Store Operations
• Inventory Management
• Customer Service
• Management
• Team Building
• Os X
• Pos
• Driving Results
• Situational Leadership
• Visual Merchandising
• Futures Thinking