John Rivera
\"Former SEO-Optimized Content Creator | Digital Marketing Strategist | Helping Brands Grow with Topic Cluster Content\"
- Role
- Collections Specialist at Lightstream By Truist
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About John Rivera
Former Digital Marketer | SEO Strategist | Wealth & Entrepreneurship Content…
Experience
Collections Specialist
Dec 2022 — Present · Richmond, VA, US
Maintained accurate and up-to-date documentation of all collection activities, ensuring clear and transparent communication with internal stakeholders and external agencies.• Utilized strong negotiation and persuasive skills to engage with customers and facilitate payment arrangements, effectively resolving outstanding debts and maintaining positive customer relationships.• Participated in regular team meetings and training sessions to stay informed about industry trends, changes in regulations, and best practices in collections and recovery.
Education
Herkimer County Community College
AS
1992 — 1994
Skills
- Wordpress
- Analytics
- Account Management
- Management
- Strategy
- Social Media Marketing
- Call Centers
- Forecasting
- Cold Calling
- Business Analysis
- Credit Cards
- Vendor Management
- Leadership
- Retail
- Direct Marketing
- Salesforce.com
- Financial Services
- Blogging Software
- Search Engine Optimization (SEO)
- Customer Retention
- Customer Service
- Sales
- Keyword Analysis
- Banking
- Risk Management
- Credit
- Process Improvement
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