John Rivera
HR Service Delivery Lead @Marathon Petroleum Corporation
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WORK HISTORY
HR Service Delivery Lead @Marathon Petroleum Corporation
San Antonio, TX, US
As the HR Service Delivery Lead, I’ve been at the forefront of transforming our employee experience through strategic process design and governance within Workday. Over the past years, I’ve led initiatives that help streamline HR operations, enhance service delivery, and ensure scalable support models aligned with organizational goals.Key Highlights- Spearheaded the implementation of Workday Help, designing end-to-end service delivery processes and governance frameworks- Standardize templates for Knowledge Base Articles (KB) and Job Aids driving consistency in communication and delivery- Partnered with IT on integrating Workday Help with company chatbot to meet employees where they are by enabling them to search HR KB via Teams- Acted as the Subject Matter Expert (SME) for the successful implementation of Workday Recruiting and Help modules- Partnered cross-functionally with HR, IT, and business leaders to drive adoption and optimize user experience- Led the redesign of New Employee Onboarding by bringing together a cross-functional team of HR, IT, Security and more to rethink the experience while incorporating HCD concepts and SIT (Systematic Inventive Thinking) methods- Implemented New Employee Onboarding Kit to drive consistency in what new hires receive as Swag. Certifications- Design Thinking and Innovation – Harvard University- User Experience Design – Cornell UniversityThese certifications have deepened my ability to approach challenges with a human-centered mindset and design intuitive, impactful HR solutions.
EDUCATION
Our Lady of the Lake University
BBA/EC, Electronic Commerce
SKILLS
ABOUT JOHN RIVERA
My passion is to work with people and companies that want to not only hire the best but engage and motivate their employees by understanding WHY they do what they do. I believe in the human experience side of human resources and that employees/ stakeholders are consumers of information and once we learn to motivate them and establish a continuous learning-based culture the opportunities are endless.If you are interested in learning more about my services, please contact me.Specialties:Human Resources, User Experience, Design Thinking, Recruitment, Interviewing, Employee Engagement, Change Management, Information Technology, Hiring, Career Management, Job Market, Data, HR Service DeliveryBackground: I have my BBA in Electronic Commerce from Our Lady of the Lake UniversityI work for Marathon Petroleum, a Fortune 20 company, and the #1 independent refiner and marketer of petroleum products which operates 16 refineries in the United StatesI worked for EOG Resources, Inc, one of the largest independent (non-integrated) crude oil and natural gas companies in the United States.I worked for TriQuest Business Services, rated the fastest growing company in San Antonio in 2013 by the San Antonio Business JournalI worked for Robert Half International supporting the finance and accounting division and led the technology direct hire divisionI also worked as a Technology Retail sales manager and Operations Manager with Circuit City Stores, Inc.Prior Experience consists of contract engagements such as developing web applications utilizing Microsoft technologies.
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