John W.
Network Engineer, Cisco Voice Engineer with CCNA certification and extensive experience deploying and supporting enterprise VoIP environments including Cisco CUCM, UCCX, and collaboration platforms.
- Role
- Telecom Support Analyst at Safeway
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About John W.
With over 16 years in IT and telecommunications, I currently contribute as a Voice Network Engineer at Albertsons Companies, leveraging my expertise in Cisco technologies, CCNA certifications, and incident management. My role involves programming, monitoring, and supporting analog, T1 telecom systems, and Cisco CUCM to ensure robust and reliable communication infrastructure. My professional journey has been dedicated to providing enterprise-level support, diagnosing technical issues, and implementing effective solutions. Committed to operational excellence, I aim to enhance system performance, reduce downtime, and support business continuity. My certifications, including CCNA and CCNA-Security, reflect a consistent pursuit of advanced knowledge in networking and telecom systems.
Experience
Telecom Support Analyst
Mar 2013 — Present · Phoenix, AZ, US
Provide enterprise level Telecom BCM(Business Communication Manager) support for all US Stores* Programming, Monitor and support both analog and T1(Full Digital) Telecom systems and Cisco CUCM.
Education
GateWay Community College
Cisco Networking, Cisco
2011 — 2011
Cisco
CCNA - Security
University of Montana
BS, Business Administration - Information System
Glendale Community College
Cert of Completion: Cisco Networking, Cisco Networking
2007 — 2011
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