John Walls

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOHN WALLS

Experienced, business focussed transformation executive from a consulting background. Solid track record of building and leading teams to deliver complex, global customer experience and internal transformation programmes for blue chip organisations. Successfully delivered a variety of strategic programmes including Customer Experience design/delivery, global business transformation, technology introduction and rollout programmes, M+A deal and integration, major product launches and also has experience in IT governance, technology operations and service management.Core Competencies• Business led technology delivery – ensuring strong alignment between business and IT to ensure technology solutions meet real business needs and deliver tangible benefit.• Customer experience design and delivery – experience designing customer experience that factors customer needs, brand and operational reality into organisation decisions that make key trade offs between headcount, technology and customer drivers.• Programme execution and delivery ¬- experience in taking large scale business challenges from problem diagnosis through solution definition and delivery of clear business benefits while ensuring.• Cloud computing – experience leveraging the benefits of cloud computing to significantly accelerate the speed of innovation while reducing implementation costs.• Strong knowledge of IT governance and management processes ensuring high quality, predictable delivery.Personal Skills• Stakeholder management – ensuring alignment and transparency of benefits delivery, timescales and key tradeoffs up to and including board level engagement• Core consulting skills of data acquisition, analysis, solution synthesis and presentation.• Communicates clearly across all levels of the organisation • Leadership skills to ensure high quality execution while developing bench strength of team.