John Santiago

About John Santiago

I am an Enterprise Digital Platform & Product Executive leading revenue-enabling client collaboration ecosystems within complex, regulated environments.Most recently, I conceived, funded and launched a cloud-enabled virtual engagement platform now serving employees across multiple lines of business. The platform powers remote collaboration between relationship teams and clients, deepening existing client relationships and accelerating prospect growth across the retail bank.Through differentiated digital capabilities — including integrated screensharing and GenAI-powered features — the platform has achieved 90%+ satisfaction, reduced average client servicing handling time by 25%, and generated over productivity hours per month.I own cross-LOB product strategy, roadmap governance, budget allocation and vendor selection, aligning platform evolution with revenue growth, client experience differentiation and enterprise risk requirements.Across a 20+ year career, I have built and modernized global digital platforms serving users, led multi-million dollar regulatory and transformation programs, and managed globally distributed teams across the Americas, EMEA and APAC.I specialize in building scalable digital ecosystems that drive growth, operational leverage and competitive advantage at enterprise scale.

Experience

1. Executive Director Product Director - Virtual Meeting & Collaboration

   JPMorganChase

   Aug 2021 — Present · New York, NY, US

   Enterprise Digital Client Collaboration Platform• Conceived, funded and launched an enterprise virtual meeting and collaboration platform serving employees across multiple lines of business, with continued expansion underway.• Own cross-LOB product strategy, roadmap prioritization and budget allocation, aligning web and mobile platform evolution to business and client experience objectives.• Lead vendor evaluation and strategic technology partnerships supporting scalable, secure cloud-enabled architecture on AWS.• Delivered 90%+ client and employee satisfaction through integrated digital engagement experiences.• Reduced average client servicing handling time by 25% via embedded screen-share and workflow enhancements.• Implemented GenAI-powered feature generating employee productivity hours per month.• Govern platform governance across business, compliance, risk and technology stakeholders within a highly regulated environment.

Education

• University at Buffalo

  BA, Political Science

  1999 — 2001

• New York University - Polytechnic School of Engineering

  Computer Engineering

• New York University

  Master's Degree, MS, Executive Management of Technology

  2011 — 2014

Skills

• Integration
• Program Management
• Business Requirements
• Fixed Income
• Product Management
• Strategy
• Testing
• Software Development Life Cycle (Sdlc)
• IT Strategy
• Sdlc
• Oracle
• Requirements Analysis
• Innovation Management
• Irise
• Global Custody
• Requirements Gathering
• Project Management
• Agile Methodologies
• Management
• Banking
• Risk Management
• Fund Accounting
• Lean Software Development
• Vendor Management
• IT Relationship Management
• Rapid Prototyping
• Business Analysis
• Financial Services
• Software Development
• Product Development
• Analysis
• Enterprise Software
• Pmo
• Leadership
• Databases
• Lean Startup
• Web Applications
• Quality Assurance
• Cross-Functional Team Leadership