John Praveen
VP – Solutions & Digital CX | Enterprise Support Transformation Leader | Analytics, Agentic AI & Automation | 25+ yrs Global CX Strategy
- Role
- VP - Solutions at Foundever
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About John Praveen
VP-level CX & BPO Solutions Leader | 25+ years driving digital transformation & customer excellence across global platforms (Foundever, Sitel, Startek, Sutherland, 247.ai).Specializations:• Global solutions & presales leadership—architected multi-million-dollar CX transformation programs across BFSI, Tech, Telecom, Healthcare• P&L ownership & scale—managed analytics portfolios, customer management teams across APAC, EMEA, Americas• Next-gen CX tech—expertise in Agentic AI, knowledge engineering, RPA, conversational AI driving cost reduction, NPS lift, self-service containment• Operating model design—scaled digital adoption frameworks blending BPO excellence with intelligent automationActive LinkedIn voice on Agentic AI, knowledge management, and future-ready customer care ecosystems.Seeking: VP/SVP roles with global BPOs, consulting firms, customer-centric enterprises. Open to global opportunities.
Experience
VP - Solutions
Mar 2021 — Present · Chennai, IN
Education
Sacred Heart MHSS
HSC, Maths and Computer Science
1984 — 1996
Aptech
ADSE, Software Engineering
1996 — 2000
Loyola College, Chennai
B.Sc, Mathematics
1996 — 1999
Loyola Institute Of Business Administration
MBA, Marketing, Systems, Finance
2000 — 2002
The University of British Columbia
B.Tech, Computing Systems
1996 — 2001
Skills
- Transition Management
- Business Process
- Business Process Re-Engineering
- Requirements Analysis
- Bid Preparation
- Service Delivery
- Business Analysis
- Salesforce.com
- Operations Management
- Customer Relationship Management (Crm)
- Sla
- Analytics
- Sales Operations
- Project Management
- Management
- Business Process Outsourcing (Bpo)
- Vendor Management
- Inspiring People
- Pre-Sales
- Team Management
- Leadership
- Crm
- Itil
- Solution Architecture
- Workforce Management
- Business Alliances
- Demand Generation
- Business Intelligence
- Account Management
- Call Centers
- Business Development
- Offshoring
- Outsourcing
- Hiring Employees
- Bpo
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