John Elder
- Role
- Agile Coach at AAA Auto Club Enterprises
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About John Elder
I believe that the people are more important than the process, and the team is more…
Experience
Agile Coach
Mar 2020 — Present
Coaching, mentoring, teaching, and facilitating the ongoing agile and LeSS transformation - Providing support to the organization with respect to agile transformation guidance and expertise - Responsible for collaborating with other Coaches in creating and improving agile processes within the organization - Responsible for coaching 20 teams, across 11 products, within the application development and technical infrastructure groups - Collaborate, develop, and launch organization-level, as well as product-level, efforts and initiatives to continue growth and development within the teams - Administer tools such as Atlassian Jira, Confluence, and Access, keeping workflows, screens, fields, and automation rules functioning at optimal levels to support the organizations needs - Responsible for Atlassian Marketplace apps (installing, training, leading adoption efforts), including eazyBI, Whiteboards for Jira, Tempo Timesheets, and Github/Jenkins integrations
Education
University of Massachusetts Global
Management Information Systems, General
2020 — 2024
Orange Coast College
Management Studies
2019 — 2020
University of Phoenix
Supply Chain Management
2007 — 2008
Moorpark College
Business Administration and Management, General Education
2000 — 2003
Skills
- Requirements Gathering
- Business Process
- Cloud Computing
- Jmp
- Telecommunications
- Leadership
- Minitab
- Integration
- Customer Satisfaction
- Product Management
- Text Analytics
- Sql
- Saas
- Management
- Strategy
- Six Sigma
- Customer Insight
- Business Process Improvement
- Rightnow
- Reporting & Analysis
- Ad Hoc Reporting
- Databases
- Access
- Microsoft Office
- Crm
- Navicat
- Program Management
- Powerpoint
- Customer Support
- Qlikview
- Pmp
- Performance Dashboards
- Data Center
- Process Improvement
- Business Intelligence
- Visio
- Project Management
- Call Centers
- Microsoft Excel
- Voice of the Customer Analysis
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