John Ignatius Pabbathi

About John Ignatius Pabbathi

With over twenty years of experience supporting enterprise-scale Genesys environments, I contribute to the seamless operation of mission-critical contact centers. My work focuses on ensuring platform resilience, availability, and service continuity for global 24/7 operations, leveraging my skills in Genesys, IVR, and contact center technologies. I specialize in resolving complex technical challenges, collaborating across IT, business, and operations teams to maintain high-performance SLAs. Passionate about optimizing customer experience platforms, I actively support initiatives that align technology with business transformation goals.

Experience

1. Genesys Technical Consultant (Contract) at Airbnb

   Airbnb

   Jun 2025 — Present · Hyderabad, IN

   At Airbnb, I have been instrumental in supporting Genesys Cloud within the CCS Team, focusing on contact center operations. My responsibilities included troubleshooting technical issues and implementing ITIL initiatives to ensure system integrity. I also played a significant role in migrating our on-premise Genesys environment to the cloud, which enhanced operational efficiency for our global user base.

Education

• St. Mary's College, Yousufguda

  BIE, Maths, Physics, Chemistry

  1998 — 2000

• Karunya Institute of Technology and Sciences

  BE, Computer Science Engineering

  2001 — 2005

Skills

• Unified Communications
• Acd
• IT Service Management
• Service Delivery
• Telecommunications
• Avaya
• Nuance
• Solution Architecture
• Sip
• Voip
• Avaya Technologies
• Vxml
• Pre-Sales
• Genesys
• Cct
• Cti
• Networking
• Cisco Technologies
• Vendor Management
• Call Centers
• Inbound Marketing
• Solaris
• Enterprise Software
• Routing
• Tts
• Professional Services
• Contact Centers
• Managed Services
• Speech
• Session Initiation Protocol (Sip)
• Integration
• Cisco Call Manager
• Telephony
• Ccxml
• Web Services
• Requirements Analysis
• Ivr
• Cloud Computing
• Workforce Management
• Outsourcing