John O.

Sales Associate @Rogers Communications

Toronto, ON, CA

Accurately updating product documentation and billing processes, reducing entry errors by 30% through effective use of management software and precise data monitoring.• Ensuring product outreach by implementing personalized client communication strategies, resulting in a 20% growth in client engagement.• Maintaining detailed records of customer interactions, including inquiries, complaints, and resolutions using SSP and OneView CRM software.• Utilizing technical expertise to oversee product support, ensuring seamless integration of new services and post-sale follow-up which led to a 95% customer satisfaction.• Proactively assisting online clients in my portfolio through email, chat, and phone channels, achieving a 97% resolution rate while ensuring swift issue resolution and maximal client satisfaction.• Overseeing tailored service plans for clients, delivering a 10% increase in client retention and increased revenue.

Bowen University Iwo

B.A

Humber College

Postgraduate Degree

Robert Gordon University

Digital marketing

Fleming College

Postgraduate Degree