Johno Chapman
Customer Experience Manager @Sainsbury's
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WORK HISTORY
Customer Experience Manager @Sainsbury's
GB
Accountable for overseeing a team of 70+ employees, focusing on elevating customer service, satisfaction scores, and maintaining high store standards. Spearheaded digital propositions encompassing Nectar, Smart Shop, and coordinating same-day deliveries via Uber Eats. Accountable for ensuring robust security performance, meeting contract cleaner SLAs, and maintaining stringent store health and safety protocols. Proficient in customer experience management, satisfaction enhancement, digital retail strategies, security protocols, and operational compliance across diverse service channels.
SKILLS
ABOUT JOHNO CHAPMAN
I coach people who want results and refuse to lose themselves getting them.After two decades in leadership and sales, one thing became undeniable. People did not just want results. They wanted the way of thinking, leading and deciding that created the results. Coaching was not a pivot for me. It was a continuation.Life Squared is a practical model that strengthens four areas together: Mindset, Health, Wealth and Connection. Most people are not broken. They are overloaded in one area and under-supported in the others.What I help with • Clarity when life feels noisy and reactive • Confidence in decisions, boundaries and communication • Consistency when motivation comes and goes • Momentum that lasts, without burnoutWho I work best withLeaders, parents, and Business builders who feel the tension of push harder and burn out, or soften standards and drift.I also lead within Utility Warehouse as a second business, where I help people build a side business with support, systems and community. For many, it’s a practical way to grow skills, income and confidence without sacrificing family or health.If you want to explore coaching, message me and we’ll book a short Zoom or phone chat to see what you need and whether I’m the right fit.
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