Johnny Ward
Aviator in the making.\\nEmpathic, Driven, Children\'s book author looking for an illustrator, Team Leader, Team Player. \\nLover of Life, lover of my amazing wife.
- Role
- Consultant, Builder\'s Risk at Midstate Claim Solutions
- Location
- College Station, TX, US
- LinkedIn followers
- 500 followers
About Johnny Ward
Senior Consultant, Quality Assurance and Customer Service. • Client advocate with over 24 years of customer service experience, both as a business owner and while working in the catastrophe property claims industry. • Compliance enthusiast who works well in chaotic situations, appreciates quality control and problem-solving. • Approachable leader who communicates authentically, always thinking one step ahead and understands how individual actions across the organization influence company vision, policy and structure. Key strengths include: problem-solving | authentic and transparent communication | goal-oriented | quality assurance | conflict management | complex claims resolution | collaboration | customer service | litigation | cost analysis | negotiation | critical thinking | root cause analysis | customer focused | resilient | impeccable organization and time management | attention to detail | consistent follow-up and follow through | team building | personal accountability | role model | growth-mindset oriented | teamwork
Experience
Consultant, Builder\'s Risk
Oct 2022 — Present · Tampa, FL, US
Advocate for clients by acting as their claim’s force, ensuring necessary paperwork is completed by adjusters according to the client’s guidelines.• Provide consultative support to drive process efficiency and save time, ensuring client satisfaction, prompt payment and preventing penalties.• Cross-train peers on company processes and procedures and assist with training adjusters on client specific requirements, when necessary• Routinely engaged to participate in special projects as a result of taking initiative to tackle challenges while demonstrating strong time management and organizational skills by staying on top of work and clearing assigned queue everyday.• Often asked to close out the most complex claims, ensuring written narratives clearly and succinctly articulate all required details to provide clarity• Examine the reports of approximately 9-10 adjusters, validating technical accuracy according to appropriate industry guidelines.• Understand and work within multiple client systems, programs and guidelines
Education
Hardin-Simmons University
Bachelor of Behavioral Science, Kinesiology and Exercise Science
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