Johnny Teo
- Role
- Senior Analyst, IT Service Management at KPMG
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Johnny Teo
Security+ certified IT professional trained in network security engineering, threat…
Experience
Senior Analyst, IT Service Management
Sep 2022 — Present
Deliver high quality second- and third-level Windows operating system and network troubleshooting services\\\\n• Collaborate with teammates across the US in the discovery, documentation, and deployment of IT projects and processes\\\\n• Utilize ServiceNow ticket management to provide resources and solutions for all three of KPMG’s New York offices\\\\n• Successfully slow the influx of Blue Screen of Death (BSOD) tickets by coordinating meetings with manager-level personnel\\\\n• Ensure utmost customer satisfaction by communicating proactively with users from analysis to resolution\\\\n• Oversee the deployment and maintenance of asset life-cycle management, from purchasing through disposal\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Rutgers University
Bachelor of Arts - BA, Economics & Business Administration
Skills
- Customer Service
- Organizational Leadership
- Microsoft Excel
- Team Building
- Efficent
- Communication
- Strategic Planning
- Microsoft Word
- Powerpoint
- Social Media
- Public Speaking
- Team Leadership
- Project Management
- Social Networking
- Teamwork
- Management
- Leadership
- Presenting Proposals
- Microsoft Office
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