Johnny Morgan
IT Analyst @Updox By Everhealth
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WORK HISTORY
IT Analyst @Updox By Everhealth
Dublin, OH, US
Working in conjunction with health care professionals (doctors, pharmacists, nurses, front office staff, medical records, and information technology staff) to advise and assist in the adoption of Updox and related to Electronic Medical Records technology integrations (Amazing Charts, Rx30, Pioneer, BestRX, Pharmacy Connect, Practice Fusion, EMDs, ComputerRx, Greenway, etc.). Triages and resolves requests via phone, email, live chat, and remote web access. Research issues within software, printing, usability, and training on how to use the features offered from Updox. Accurately document and resolve tickets within Salesforce. • 98%+ CSAT from our customers interacted/worked on devices for over reviews• Trained and onboarded 8 new hires• Averages between 400-500 closed tickets per month• Daily use within systems such as Salesforce, Slack, Microsoft Teams, Intercom, GoToAssist, JIRA, Confluence/Atlassian & Zendesk• High Focus in CSAT, NPS & CES
EDUCATION
The University of Toledo
Bachelor’s Degree, Sociology
SKILLS
ABOUT JOHNNY MORGAN
I’m a Software Support Specialist focused on supporting mission‑critical SaaS solutions…
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