Johnny S.
Technical Customer Success Manager, Sr. Advisor
- Role
- Technical Customer Success Manager, Sr Advisor at Dell Technologies
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Johnny S.
Experienced professional with technology focus in customer support, incident management…
Experience
Technical Customer Success Manager, Sr Advisor
Oct 2017 — Present
Role Responsibilities- Relationship:Maximizes the value of the customer’s investment in Dell products and services throughout the end to end customer lifecycle. The TSM manages the account and it is the customer’s advocate.Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environmentEnsures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers- Prevention:Requires a general understanding of and technical competence in data center technologies. A working knowledge in at least one of the following: Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essentialDevelops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends-Optimization:Identifies and leads continuous improvement activities in support of customer or internal business processes- Support:Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively- Collaboration:Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness
Skills
- Active Directory
- Servers
- Virtualization
- Technical Support
- Vmware Esx
- Vmware
- System Administration
- Netapp
- Nfs
- Raid
- Storage Area Network (San)
- Storage
- Performance Tuning
- Network-Attached Storage (Nas)
- Smb
- IT Service Management
- Storage Area Networks
- Data Center
- Fibre Channel
- Troubleshooting
- Nas
- Microsoft Exchange
- Management
- Disaster Recovery
- High Availability
- San
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