Johnny S.
Store Manager
- Role
- Store Manager at Life Storage
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Johnny S.
Customer Service Focused with 20+ years of progressive and transferable experience in Management, Technical support, Sales, Billing, Training, Dispatching, Payroll and Collections. Proven ability to empower and develop staff members to attain goals and ensure client satisfaction, Along with Strong interpersonal, leadership, analytical, organizational, and communication skills. Core Competencies: Technical Troubleshooting Team & Process Management Virtual Management Call Center Operations Client Servicing & Support Quality Assurance Problem Resolution Training & Development Performance AnalysisSelect Accomplishments: Managed all personnel issues including but not limited to vacation approvals, time card approval, Monitoring daily and weekly overtime, as well as hiring, terminations and training’s. Consistently delivered Payroll calendar date reminders to employees for a timely payroll submission. Never missed a payroll deadline Conducted weekly and daily One on Ones and side by sides to better assist my direct reports Implemented incentive programs that included daily and weekly drawings for achievements and improvement, resulting in higher performance metric scores in Sales and in scorecard throughout the team. Coached and mentored a team of Call Center Agents via web x and instant messenger, saving 15 minutes per coaching session. Consistently ranked in the top three out of ten teams in monthly team performance scores
Experience
Store Manager
Jul 2022 — Present · US
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