Johnny Juan Rodriguez
Operations & Customer Experience Leader | Premium Guest Services | Hospitality, Airline & Luxury Residential Specialist | Driving Service Excellence, Team Leadership & Revenue Growth
- Role
- Guest Experience Operations Manager at Ethos Farm
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Johnny Juan Rodriguez
Hello everyone, my name is Juan (Johnny) Rodriguez.I am a results-driven professional with extensive experience in hospitality, airlines, and luxury residential properties, specializing in premium guest services and luxury passenger experiences. Throughout my career, I have been dedicated to optimizing service excellence, streamlining operations, and leading high-performing teams to exceed expectations in fast-paced, customer-centric environments.I have a proven ability to enhance guest satisfaction, drive operational efficiency, and uphold brand standards through strategic initiatives. My expertise spans budget management, process improvement, and stakeholder collaboration, with a strong track record of driving revenue growth, increasing employee engagement, and fostering customer loyalty.I have successfully managed premium lounge operations, VIP guest services, and large-scale operational initiatives, ensuring compliance with industry regulations and corporate objectives. Known for my leadership in mentoring high-performing teams and spearheading process enhancements, I have contributed to increased on-time performance, higher customer engagement, and the top-ranking Five Star Service program at American Airlines.Accomplishments· Earned multiple promotions through increasing levels of responsibility in administration, planning, and supervision, demonstrating leadership and operational excellence.· Spearheaded inventory management initiatives as the lead associate, ensuring optimal stock levels and co-developing the \"last tag system,\" which earned the department the prestigious Ritz-Carlton Cobalt Award (2011).· Implemented innovative process improvements that enhanced operational efficiency, elevated employee morale, and enriched the overall customer experience at Ritz-Carlton Residences (2007–2013).· Consistently achieved a 100% employee engagement satisfaction score on the annual GALLUP Survey for five consecutive years, reflecting a strong commitment to fostering a positive workplace culture at Ritz-Carlton Residences (2007–2013).
Experience
Guest Experience Operations Manager
Mar 2026 — Present · US
Education
Institute of Real Estate Management (IREM®)
Accredited Residential Manager (ARM)
2009 — 2009
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