Johnny R.
Director, Member Experience @Dade County Federal Credit Union
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WORK HISTORY
Director, Member Experience @Dade County Federal Credit Union
Miami, FL, US
The Director of Member Experience is a senior leadership role responsible for ensuring exceptional service delivery across the Contact Center and Digital Experience initiatives at Dade County Federal Credit Union. Drive strategies to enhance member satisfaction, streamline operations, and foster innovation in delivering a seamless and personalized member experience. Align departmental goals with the credit union’s mission of empowering financial success for its members.
EDUCATION
Miami Dade College
Bachelor of Science - BS, Cybersecurity
John A. Ferguson Senior High School
High School, Information Technology Academy
Miami Dade College
Associate of Arts - AA, Computer Information Systems
Broward College
Transient Credit, Mathematics
American School
High School
ABOUT JOHNNY R.
Currently achieving my Bachelor of Science in Cyber Security at Miami-Dade College and managing the Member Experience Department for Dade County Federal Credit Union.
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