Johnny Pearson

Card Services & Risk Manager @Trailhead Credit Union

Portland, OR, US

Review & analyze VISA fraud reporting for trends and risk mitigation opportunities• Manage membership SMS fraud alert preferences including opt-in/out changes• Review daily VISA card batch reporting for errors and provide coaching to Member Services as needed• Review daily BSA card & account alerts for suspicious activity including deposits, transfers, information changes, etc.• Review VISA Compromised Account Management System and execute appropriate risk strategies• Review all mobile deposit exception items for negotiability and execute appropriate risk strategies• Qualify, intake, process, and analyze both fraud & consumer card disputes for entire membership• Make final decision on all card disputes including claim approval, denial, provisional credits, etc.• Create and lead quarterly Compliance trainings for Member Services team• Manage and audit instant issue card program including printer status, card inventory, etc.• Analyze and review memberships where egregious risk exposure is identified and execute appropriate risk strategy• Manage plastic card program (all BINS) including identifying and resolving issues related to payment functionality, data inconsistencies, fraud monitoring and alerts, card orders/reissues, etc.• Balance and reconcile all accounting GLs pertaining to card disputes on a monthly basis

Ponderosa High School

High School Diploma, High School/Secondary Diplomas and Certificates

Portland Community College

General Studies