Johnny Liles
Technical Support Specialist @Gogo
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WORK HISTORY
Technical Support Specialist @Gogo
Melbourne, FL, US
Provide White Glove technical support to pilots, Directors of Maintenance, and Directors of Aviation while diagnosing hardware, network, and operational challenges within their equipment-Read and interpret aircraft wiring diagrams and analyze router and modem logs to troubleshoot connectivity issues-Collaborate with team members to resolve complex technical challenges and escalate unresolved cases to network or hardware providers-Configure routers to accommodate customer equipment and specialized network setups for various aircraft-Utilize Linux Command Line tools to respond to and troubleshoot technical support tickets requiring log analysis, remote connectivity, and hands-on system issue resolution.
EDUCATION
Florida State University
Bachelor of Arts - BA, Music Performance, General
ABOUT JOHNNY LILES
As a Technical Support Specialist at Gogo, I provide tailored technical support to aviation professionals, diagnosing hardware, network, and operational challenges. With a focus on connectivity and configuration, my role involves interpreting aircraft wiring diagrams, analyzing router and modem logs, and configuring routers to suit specialized network setups. I also collaborate with team members to develop best practices for resolving technical issues. A graduate of Florida State University with a BA in Music Performance, I hold certifications in CCNA, SecurityX, and Network+. These credentials reflect my commitment to professional growth and technical proficiency. My goal is to contribute to innovative IT solutions by leveraging my skills in networking and troubleshooting within the aviation industry.
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