Johnny Carranza

WORK HISTORY

EDUCATION

ABOUT JOHNNY CARRANZA

Tech Team Global, Tustin, CATraining and Installation Specialist January 2005 – December 2009Lead trainer and installation specialist for Starwood Hotels and Resorts throughout all of North America and Mexico. Provided extensive training of Galaxy and Lightspeed applications, as well as ensured timely completion of all interfaces connecting to the Starwood and local networks. • Trained classes of up to 15 users• Provided line coverage support for hotel staff in all departments• Performed post audit work for Starwood properties to ensure all outstanding issues had been addressedLoews Hotels, Washington, DCSr. Assistant Front Office Mgr. January 2004 - January 2005Managed the day to day operations for 14 Front Office Associates and 4 Assistant Front Office Managers. Trained the Night audit staff and performed Manager on Duty responsibilities 4 days per week. • Held daily meetings with staff to ensure proper selling strategies and over all guest satisfaction for Loews Loves program• Responsible for new hires and scheduling of all Front Office staffIntercontinental Hotels, Dedham, MAFront Office Manager March 2003 - January 2004 Managed the day to day operations for the front office. Performed continuous training for 8 front office associates to insure guest satisfaction of all Holiday Inn Priority Club Members. • Performed ‘Manager On Duty’ 5 Days per week and quarterly reviews for all associates. • Aided in the development of a 4 million dollar budget proposal for 2004.Marriott International, Newton, MAHousekeeping Manager August March 2003 Managed day to day operations for the Housekeeping Department. Trained and developed 40 staff members on the importance of cleanliness to insure guest satisfaction. • Performed Manager On Duty responsibilities 3 nights per week. • Maintained consistent PAR levels for two other hotels in the area, utilizing our laundry department.