Johnny Bhardwaj
Management Analyst Ii @EBMUD
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WORK HISTORY
Management Analyst Ii @EBMUD
Plan, analyze, and monitor CUS operating and capital budgets, performing variance, trend, and expenditure analyses to support fiscal oversight and cost-saving initiatives.• Coordinate with Division Managers on budget development, consolidation, and submission of budget documents; develop data-driven recommendations and prepare analytical reports for leadership.• Perform complex budgetary, statistical, and personnel analyses to support FY cost-savings efforts, staffing evaluations, and resource allocation within the Contact Center.• Manage and support the Genesys telephony system, including IVR configuration, system modifications, incident reporting, and issue resolution to ensure system reliability and performance.• Prepare and present analytical findings and operational recommendations to management, translating complex financial and system data into clear, actionable insights.
EDUCATION
California State University - East Bay
Master of Business Administration - MBA, Human Resources and Organizational Behavior
California State University - East Bay
Bachelor's degree, Bachelor Economics/Accounting Option
California State University - East Bay
Project Management
ABOUT JOHNNY BHARDWAJ
I am a MBA graduate from Cal State East Bay. I have professional experience in process improvement, research, and data collection/analysis.
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