Johnny Bakane
Director, Patient Relations Support Operations @United Therapeutics Corporation
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WORK HISTORY
Director, Patient Relations Support Operations @United Therapeutics Corporation
Director of Support Operations responsible for quality, systems, and compliance across a multi-product patient relations portfolio supporting PAH and ILD patients.I lead operational transformation efforts that modernize the organization’s patient support infrastructure — integrating Salesforce Health Cloud, VoIP/telephony platforms, quality analytics, and compliance frameworks to enable scalable, patient-centered service delivery.My focus is on building the operational systems and governance structures that allow patient support teams to scale predictably while maintaining regulatory confidence and a high-quality patient experience.
EDUCATION
University of North Carolina Wilmington
Bachelor of Arts - BA, Anthropology
SKILLS
ABOUT JOHNNY BAKANE
I focus on building the operational capabilities that allow large patient support organizations to scale effectively while protecting patient experience and regulatory integrity.My work centers on three areas:• Synchronizing cross-functional initiatives across enterprise stakeholders• Developing scalable operational systems and capabilities• Protecting frontline quality, compliance, and patient experienceThese capabilities create the operational infrastructure that allows patient support organizations to grow predictably while maintaining high standards of care.I’m particularly interested in how technology, operational intelligence, and quality systems can transform complex healthcare operations into organizations that are both scalable and deeply patient-centered. organizations to grow predictably while maintaining high standards of care.
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