Johnnie Smalls
Field Service Representative II at AV | PMP | MA-SCM
- Role
- Field Service Representative Ii at AV
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Johnnie Smalls
At CACI, I specialize in enhancing mission readiness and operational efficiency through…
Experience
Field Service Representative Ii
May 2025 — Present · Colorado Springs, CO, US
Field Service Representative II | Logistics Maintenance Engineer Ensuring Mission Readiness Through Expert Field Support & Maintenance As a Field Service Representative II (FSR II) with expertise in logistics, maintenance, and defense systems, I specialize in troubleshooting, sustainment, and operational support for mission-critical equipment. My background in supply chain management and weapon systems maintenance enables me to provide hands-on technical solutions, training, and logistics coordination to optimize field operations. Core Expertise: On-Site Maintenance & Troubleshooting – Diagnose and repair advanced defense systems, ensuring maximum uptime. Logistics & Supply Chain Support – Manage spare parts, oversee preventive maintenance, and coordinate field support. Customer & Stakeholder Engagement – Work with military personnel and contractors to enhance system performance. Training & Documentation – Provide hands-on instruction and create SOPs for efficient equipment use. Global Field Support – Deploy domestically and internationally to ensure seamless operations. Key Achievements: Led preventive maintenance programs, reducing failures by 30% and improving system uptime. Spearheaded system fielding and integration, ensuring seamless deployment and training. Developed troubleshooting SOPs, enhancing efficiency and reducing downtime. Provided real-time field support, collaborating with engineers to improve system reliability.Always mission-focused and committed to operational excellence. Let’s connect!
Education
Claflin University
Management Information Systems, General
1999 — 2000
Pierce College at Fort Steilacoom
General Studies
2002 — 2002
American Military University
Bachelor of Arts - BA, Transportation and Logistics Management
2010 — 2017
American Public University System
Graduate Certificate, Logistics Management
Institute for Veterans and Military Families - IVMF
Certification, Project Management
American Military University
Master of Arts - MA, Logistics, Materials, and Supply Chain Management
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