Johnnie Nevins Brooks

About Johnnie Nevins Brooks

PMP and SCM certifiedITIL Foundations, v3Green Belt CandidateAs of Q3, 2020, I\'ve moved into the Portfolio side of the Technology PMO under Regional Network Engineering & Operations, where I facilitate a Partnership Program with Care and Consumer Markets/Sales Ops Strategy Teams to implement strategic initiatives beneficial to our Customers down to the Market level. As part of the National Engineering Operations Team, I managed large system upgrades or new system implementations with a cross functional set of Sr. Engineers, from end-to-end, including multiple vendors. I ensure completion of operational readiness requirements and network/security controls. I\'ve worked with new technologies: automation of systems; network orchestration, cloud and also work on upgrading Lights On systems. My experience includes: Introducing major process changes to 700 users and driving Change adoption communications and Training activities partnering with Organization\'s Management,(in addition to building the system). I also represented T-Mobile tech teams to 12 external Service Partner Call centers to drive voice system and call routing upgrades to ensure consistent and efficient Customer experiences. I promote Scrum practices within my PM organization with informational presentations at Team Meetings (to 50 PMs).I am a leader; a collaborative and diplomatic professionalI am proactive and solicit results to drive tactical implementationI reward good Team PerformanceI have managed multi-phase, multi-million dollar budgets for internal operational upgrades and strategic initiatives I engage with understanding changing technology in order to be a driver and communicator to successfully drive the changeI communicate well with stakeholdersI lead cross functional Teams of Engineers through the delivery life cycle using agile and traditional methodologiesSpecialties: Leader in implementing organizational process changes using automated technologies to gain efficiencies and eliminate waste, enhance securityProgram Manager for PG-enabled Partner System Upgrades to Company Voice and Network Standards; and Partner Capacity - forecasting, analysis, and Delivery

Experience

1. Sr Project Manager, Technical

   T-Mobile

   Sep 2020 — Present · US

   As part of the Portfolio Management side of the Technology PMO in Regional Network Engineering & Operations Org, I facilitate a Partnership Program, with RNE & O, Customer Care, and Consumer Markets/Sales Operations to implement cooperative Strategic initiatives that mutually benefit our Customers down to the local Market level.

Education

• Northwest University

  Bachelors, Organizational Management; Project Management

  2005 — 2007

• Bellevue College

  AS, Business Administration Transfer Degree

  1991 — 1996