Johnna Bernard

Experience

1. General Manager

   Jajaja Mexicana

   Feb 2022 — Present

   Managing all aspects of daily operations including inventory control, vendor relations, scheduling, payroll, and repair & maintenance• Established company-wide training materials including comprehensive food and beverage information, training manuals for all departments, menu testing materials, agave tasting notes, and allergen information • Created standardized system for administering menu updates and currently utilizing Adobe Creative Suite to produce menu materials for all venues• Complete Point Of Sale management - played a key organizational role in launching a new POS system across 5 venues• Collaborated on the build-out and currently maintaining MarginEdge P&L system to accurately account for inventory and PMIX mapping across 6 venues • Fully proficient in all FOH positions - bar, server, host, expo, busser/runnerJAJAJA GROUP - Bar NenaManager 10/23-present• Collaborated with the operations and bar teams during pre-opening to assist in FOH staff training and cocktail menu development• Served as Floor Manager during the initial launch period, helping to establish and enforce guest service standards, table flow, and communication practices• Currently managing bar prep and training materialsManero\'s of MulberryManager 08/22 - 12/25• Oversaw event floor operations for multi-use venue, supporting a wide range of events including corporate happy hours, private parties, children’s events, and nightlife activations• Responsible for staff scheduling and floor coverage during events• Acted as the primary guest liaison during events, anticipated needs and resolved issues in real time• Communicated scheduling, ordering, and repair & maintenance needs and facilitated as needed

Education

• State University of New York College at Potsdam

  Bachelor of Music, Music Business

  2014 — 2018

Skills

• Microsoft Office
• Customer Service
• Social Media
• Music
• Stage Management
• Choral
• Organization Skills
• Choral Singing
• Management
• Music Industry
• Leadership
• Photography
• Filemaker Pro
• Adobe Lightroom