John Mulhollen
Customer Operations Manager @RevolutionParts
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WORK HISTORY
Customer Operations Manager @RevolutionParts
Phoenix, AZ, US
I lead cross-functional initiatives that drive clarity, consistency, and scale across the customer journey—from onboarding to retention-My work spans designing lifecycle processes, improving handoffs between teams (Sales, Implementation, Customer Success), and automating key workflows in platforms like Salesforce, ChurnZero, and Looker-I specialize in aligning internal teams around customer experience goals, implementing data-backed feedback loops, and formalizing systems that surface risk, ensure accountability, and reduce churn-My focus is on building operational infrastructure that empowers teams and enhances every stage of the customer lifecycle.
EDUCATION
Grossmont College
Associate's degree, Restaurant, Culinary, and Catering Management/Manager
The Art Institute of California-San Diego
General Management, Culinary Arts
SKILLS
ABOUT JOHN MULHOLLEN
I’m a builder at heart—of better customer experiences, smarter processes, stronger teams, and systems that scale. With 20 years of cross-functional experience spanning technology sales, customer success, operations, and analytics, I bring a uniquely well-rounded (and battle-tested) perspective to improving how businesses operate and how customers engage.My career has zigged through Retail, zagged through B2B, and landed me in roles where I’ve led programs, redesigned processes, and helped teams actually use data (not just collect it). That range isn’t random—it’s what makes me an effective operator who can connect dots across silos and get things done.Currently, my focus (and joy) lies in improving the customer journey, elevating internal collaboration, and aligning systems and data to real business outcomes. Whether it\'s building out CSAT/NPS programs, redesigning onboarding, optimizing CRM workflows, or coaching teams through change—I thrive at the intersection of strategy and execution.Also worth noting: I’m personally invested in industries like automotive, golf, and outdoor recreation—which makes it even more rewarding when I get to apply my expertise in spaces I genuinely care about.
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