John Miyao
- Role
- Community Program Manager at Connected Travel, Llc
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About John Miyao
I am a driven and customer-focused individual who is currently transitioning into a…
Experience
Community Program Manager
Jan 2018 — Present
Managed Beta program for a safe driving mobile application and synthesized user feedback via surveys and focus groups to improve application prior to launch • Oversaw operational success of the app which reached registered users, 4,500 DAUs and 6,500 MAUs with a 70% retention rate (90 days) • Increased app rating from 3.7 to 4.6 in Google Play and 4.5 to 4.8 in iTunes within one month • Resolved 100% of all customer issues and defined and managed external communication channels (support, social media, marketing, app reviews, in-app messaging) with end-user community • Streamlined support process to reduce resolution time of our top customer issue from 2 days to less than 24 hours • Identified bugs, feature requests and product improvements to Product, Engineering and Management teams • Tracked and executed the delivery of new product features for both backend management portal and front-end application with off-shore Engineering team
Education
University of Washington
B.A., Economics
Perpetual Education
Frontend Design and Development
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