John Mischief

About John Mischief

With over 20 years of experience in customer service, I have honed my skills both as a dedicated agent and a leader of high-performing teams. My expertise spans de-escalation, agent coaching, performance metrics, and the development of impactful training programs. Throughout my career, I have consistently demonstrated a passion for improving customer experiences and empowering teams to exceed expectations.I have had the privilege of working with top-tier companies such as Instacart, Zillow, Sprint, and Sunbit, where I successfully led teams to drive customer satisfaction and optimize operational efficiency. My ability to identify key performance indicators, coach agents on best practices, and build tailored training solutions has led to significant improvements in both customer satisfaction and employee engagement.Currently, I’m excited to contribute my experience to Mudflap, where I continue to focus on creating positive customer experiences.I am committed to continuously refining my craft, embracing new challenges, and fostering environments where both customers and agents can thrive.

Experience

1. Associate Patient Care Coordinator- Urology

   Optum

   Jun 2025 — Present · US

Education

• University of Hawaii

  Communication and Media Studies

Skills

• Creative Direction
• Promoters
• Medical Billing
• Video
• Graphic Design
• Event Planning
• Public Relations
• Media Relations
• Email Marketing
• Advertising
• Magazines
• Copywriting
• Marketing Communications
• Facebook
• Online Marketing
• Networking
• Publicity
• Event Management
• Digital Marketing
• Social Networking
• Social Media Marketing
• Pinterest
• Editing
• Content Strategy
• Marketing
• Copy Editing
• Street Team Management
• Blogging
• Accounting
• New Media
• Corporate Communications
• Public Speaking
• Social Media
• Online Advertising
• Press Releases
• Digital Media
• SEO
• Newsletters
• Youtube
• Training