John Miles

About John Miles

Senior product manager and business applications expert with a hands-on, technofunctional approach to solving complex problems. I specialize in managing business-critical web applications, driving integrations, and aligning cross-functional teams to deliver scalable, efficient solutions. Known for owning product roadmaps, translating business needs into engineering-ready requirements, and delivering high-impact improvements. I thrive in individual contributor and player-coach roles where I can stay close to the work while driving execution, strategy, and continuous improvement.

Experience

1. Director of Product Management

   ParetoHealth

   Nov 2022 — Present · US

   Senior IC product manager for ParetoHealth’s underwriting web applications, responsible for roadmap execution, functional support, and external partner integrations on a platform with over $1B in stop-loss premium under management. I operate in a player-coach model with ownership over triage, requirement gathering, and delivery - supporting business-critical workflows that drive company revenue and client satisfaction.Key Impact-Owned and delivered multi-year product roadmaps supporting renewals and new business, consolidating previously fragmented underwriting workflows into a single platform-Led multiple API-based external carrier integrations, automating 80%+ of quoting workflows and enabling underwriting to manage high-volume deal flow during peak renewal season-Acted as functional owner and escalation point for Admin App production issues, resolving most items without engineering involvement and improving quote turnaround time by ~30% for integrated partners-Ran stakeholder and SME workshops to translate underwriting and operational needs into clear, technofunctional requirements, reducing rework during development-Managed and mentored a product analyst while operating in a hands-on IC / player‑coach model.Notable Deliverables-New Business & Renewal underwriting flows-Strategic carrier integrations (API-based)-Admin App workflow consolidation & governance improvements

Education

• Appalachian State University

  B.S. Business Administration, Computer Information Systems

Skills

• Html + Css
• Javascript
• Cobol
• Sql
• Sql Server
• Small Business Server
• Microsoft Office
• Adobe Creative Suite
• Software Project Management
• Analysis
• Business Analysis
• Customer Service
• Web Development
• Event Management
• Problem Solving
• Troubleshooting
• Team Management
• User Interface Design
• Vbscript
• Asp
• Vendor Management
• Xml
• Joomla
• Order Management
• Orderwave
• Microsoft Sql Server
• E-Commerce
• Disaster Recovery
• Software Development
• Saas
• Networking
• Html
• Integration
• Management
• Business Process Improvement