John M. Hinkel
Business Analyst in the Salesforce and nCino ecosystem
- Role
- Salesforce Ncino Administrator at Westfield Bank
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About John M. Hinkel
Experienced, strategic, results-driven nCino bank operating system administrator offering expertise in spearheading efficient integrations in financial institutions, training end-users, supporting production, and ensuring system adoption. Innovative business partner, effective communicator, and problem-solving project manager known for building strong partnerships to configure flows, loan originations, and user roles to meet business goals. Collaborative leader and resourceful team contributor with demonstrated success in directing diverse, cross-functional teams to gather and prioritize requirements using Agile and Waterfall methodologies and create use cases, test scripts, change requests, and documentation, driving the attainment of company initiatives.
Experience
Salesforce Ncino Administrator
Aug 2019 — Present
Determine why Loans and/or Product Packages are not moving through the approval process• Maintain certificates and troubleshoot credit ordering issues between FICO to Experian & Factual Data to TransUnion• Passed maintenance exams for my “nCino 301 Commercial Certification”• Enabled Multi-Factor Authentication and troubleshoot access issues• Refresh Sandbox (FULL) twice a year, coordinating among 10-12 stakeholders• Update loan authority amounts and queue membership for approvals• Troubleshoot data issues with overnight feed from COCC to nCino• Set up new users in both Production and Sandbox• As a test, deleted records out of Sandbox and restored them via OwnBackup• Merge duplicate Accounts and remove duplicate application and loan records
Education
Weatherhead School of Management at Case Western Reserve University
Masters of Business Administration, Financial Reporting
2004 — 2008
Cleveland State University
Bachelor of Arts, Economics and International Relations
1993 — 1998
Skills
- Leadership
- Process Improvement
- Budgets
- Finance
- Access
- Software Documentation
- Requirements Gathering
- Agile Methodologies
- Management
- Operations Management
- Visio
- Data Analysis
- Business Process Improvement
- Policy
- Analytical Skills
- Business Requirements
- Testing
- Sharepoint
- Analysis
- Integration
- Business Intelligence
- Cross-Functional Team Leadership
- Strategic Planning
- Requirements Analysis
- Business Analysis
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