John Gaudet

About John Gaudet

Leading Agile Product Owners into the 21st century for insurance!Innovative and collaborative project management professional with a proven track record of:• Leading teams to exceed KPIs;• Executing process improvements and implementations in a fast-paced insurance environments (Claims, IT);• Providing leadership for individuals and teams;• Assessing needs, allocating resources, and budgeting• Evaluating existing systems and teams; • Utilizing Lean management principles and Root Cause problem solving to diagnose opportunities;• Facilitating and providing quality control; and, • Providing excellent customer service. Specialties- Motivational Leadership- Project Management- IT Systems Product Ownership- Communication Planning and Organizing- Resource Allocation- Problem-Solving- Process Re-engineering- Team Building- Training- Customer Service

Experience

1. IT Product Manager, Product Owner Iii - Us Casualty & Property

   Liberty Mutual Insurance

   Jan 2019 — Present · Portsmouth, NH, US

   I am a creative leader, driving IT systems development and claims process changes, to maximize quality, efficiency, and customer service while reducing financial costs in a rapidly changing business environment using Agile development and project management principles.• Technology Manager leading a centralized group of 12 Product Owners guiding 20 Agile development teams that build, update, and maintain, Commercial Liability and Property, Workers Compensation, and Managed Care claims IT systems across a national footprint and driving multiple millions of dollars in IT savings through system and process improvements and cloud transitions.• Coordinating our Agile Release Train roadmap planning by creating, implementing, and leading a repeatable in-person cadence of event planning for a department over 300 strong.• Leading development teams working with multiple claims systems, reporting systems, and project management systems, including JIRA, Duck Creek, ExPRS, and BoComp.• Coaching Agile teams on Scrum and Kanban principles by leveraging vast experience creating organizational structures and leading both Scrum and Kanban teams.• Coaching Agile teams to build economies of scale through the implementation of scalable code development; always preparing for future needs while maximizing coding resources and advanced technologies to address current needs and while seeking to maximize development velocity. • Focusing on budget control and resource management to make proper use of personnel; Re-organized and expanded our Product Owner footprint to better serve our customers and to streamline our resource costs. • Articulating, translating, and communicating overall vision into strategy and tactics for Workers Compensation and Managed Care claims IT. • Building great relationships with stakeholders and partnering with them to proactively identify needs and prioritize projects to maximize organizational benefits.

Education

• UNH Online

  Master of Science - MS, Project Management

  2017 — 2019

• Seton Hall University

  BS, Finance

  1988 — 1992

• UNH Online

  Master of Science - MS, Leadership

  2014 — 2017

Skills

• Liability
• Driving Results
• Insurance
• Claims Management (Auto, Home, Umbrella)
• General Insurance
• Business Process Re-Engineering
• Property & Casualty Insurance
• Large Insurance Loss Assessment
• Process Leadership
• Employee Training
• Casualty
• Property Damage
• Legal Liability
• Litigation Management
• Negotiation
• Call Center Administration
• Business Training
• Customer Service Management
• Personnel Management
• Leadership
• Commercial Insurance
• Casualty Insurance
• Claim
• Umbrella Insurance
• Claims Handling
• Claims Management
• Team Building
• Process Re-Engineering