John Maiuri
IT Manager | End-User Support & Device Management | Service Desk Strategy | SOC 2 | SaaS | SSO | MDM | Google Workspace | ServiceNow
- Role
- End User Support Manager at RRD
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About John Maiuri
As an IT leader at RR Donnelley, I specialize in transforming end-user support…
Experience
End User Support Manager
Jul 2024 — Present · US
Summary:Lead end-to-end internal IT support across RR Donnelley’s enterprise environment, supporting users. Responsible for field service leadership in the United States, secure onboarding workflows, and scalable SaaS and device management. Drive cross-functional collaboration to support corporate and site-level IT initiatives.Key Highlights: • Own device provisioning, access management, and daily support operations across remote and on-site teams. • Conduct SOC 2 audits in collaboration with Security and Compliance to ensure IT process integrity. • Partner with Engineering and Security to manage SSO, MDM, HRIS, and SaaS integrations. • Built internal documentation portals and self-service resources to reduce support volume and empower users. • Led IT infrastructure support for multiple facility initiatives, coordinating equipment rollouts, connectivity, and support readiness. • Champion a responsive, user-first support model with a focus on empathy, speed, and accountability.
Education
University of Phoenix
Bachelor's, Health Administration
2008 — 2011
Skills
- Management
- People Skills
- Windows
- Marketing
- Enthusiastic Self-Starter
- Motivation
- Passion for Success
- Time Management
- Iwork
- Leadership
- Iphone Support
- Multi Tasking
- Os X
- Team-Oriented
- Microsoft Suites
- Learning Quickly
- Training
- Passion for Helping Others
- Teamwork
- Mac Os
- Ios
- Microsoft Office
- People-Oriented
- Customer Service
- Social Media
- Medical Terminology
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