John Maden

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOHN MADEN

Highly experienced IT Professional with strong client management and business development skills gained from consultancies and global enterprise software vendors covering a range of technologies, including: Acquia - Website Hosting & Development, Digital Asset Management & Digital Marketing; Rivo - SaaS-based Operational Risk Management; McAfee – System, Network & Data Security; BMC/CA – IT Operations Management; JDE/PeopleSoft – ERP/CRM; Sybase – Database, Middleware & Software Development Tools. Key strengths and experience comprise: • Strong mix of technical and commercial acumen to influence, persuade and build trusted relationships at senior levels, both internally and within client organisations• Substantial account management experience, often being the customer\'s primary point of contact for service delivery, working collaboratively with customer support and product development teams to meet the customer\'s requirements within the context of setting realistic expectations• Managing multiple projects across a diverse range of global customers, including issue and escalation handling, and driving projects to a successful outcome, leading to increased customer adoption, greater business benefit/ROI, follow-on business, renewals/upsells and customer references• Strong communication skills (both written and verbal) and experienced presenter• Extensive business development experience - working with direct and indirect sales and marketing teams to develop and articulate value propositions and services proposals• Management of business partners comprising commercial frameworks, enablement programs and development of joint service offerings to support/enable the partner ecosystem