John Mack
AVP, Global Housing Operations
- Role
- AVP, Hazard Operations at Assurant
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About John Mack
Business operations and contact center leader with 15+ years of experience overseeing large-scale mortgage and customer service operations for national financial services clients. I specialize in leading high-performing teams, optimizing processes, and using data and KPIs to improve customer satisfaction, NPS, efficiency, and quality across complex, multi-client environments. Career highlights include directing operations for 700+ employees and 25+ clients, managing a 400+ seat center with 12M+ loans, and driving multimillion-dollar savings through digital transformation, virtualization, and workforce strategies. I enjoy partnering with executives and cross-functional teams to build scalable, compliant operations that enhance customer experience while managing risk, growth, and profitability.
Experience
AVP, Hazard Operations
Sep 2021 — Present · US
Education
Fort Valley State College
Bachelor of Business Administration
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.