John Lewiecki
Director, Commerce Solutions @Pivotree
Hingham, MA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2021 — Present
Director, Commerce Solutions @Pivotree
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Global Solutions for Oracle ATG, ElasticPath, SAP Hybris, Database Administration - Level 4 escalation resources - Problem management - Project estimation and support - Process improvement to drive efficiency/satisfaction
EDUCATION
1984 — 1988
University of Massachusetts Amherst
Bachelors, Mechanical Engineering
N/A
University of Massachusets, Amherst
Bachelor's degree, Mechanical Engineering
SKILLS
Human ResourcesCross-Functional Team LeadershipProcess MappingSaas SupportCustomer RetentionResource ManagementTeam LeadershipBusiness ProcessProject ManagementPerformance ManagementCrmTeam BuildingCall CenterCustomer FocusCustomer ServiceTechnical SupportBusiness Process ImprovementIntegrationPeople ManagementBusiness StrategyCall CentersCustomer RelationsCustomer ExperienceQuality AssuranceOperations ManagementCustomer SupportProcess ImprovementAnalysisStrategic PlanningBusiness AnalysisSaasDisaster RecoveryHealthcareTrainingMetricsProgram ManagementChange ManagementProduct ManagementBusiness IntelligenceManagement
ABOUT JOHN LEWIECKI
Seasoned Director with extensive experience in customer support, customer success…
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