John Lewiecki
- Role
- Director, Commerce Solutions at Pivotree
- Location
- Hingham, MA, US
- LinkedIn followers
- 500 followers
About John Lewiecki
Seasoned Director with extensive experience in customer support, customer success…
Experience
Director, Commerce Solutions
Jan 2021 — Present
Global Solutions for Oracle ATG, ElasticPath, SAP Hybris, Database Administration - Level 4 escalation resources - Problem management - Project estimation and support - Process improvement to drive efficiency/satisfaction
Education
University of Massachusetts Amherst
Bachelors, Mechanical Engineering
1984 — 1988
University of Massachusets, Amherst
Bachelor's degree, Mechanical Engineering
Skills
- Human Resources
- Cross-Functional Team Leadership
- Process Mapping
- Saas Support
- Customer Retention
- Resource Management
- Team Leadership
- Business Process
- Project Management
- Performance Management
- Crm
- Team Building
- Call Center
- Customer Focus
- Customer Service
- Technical Support
- Business Process Improvement
- Integration
- People Management
- Business Strategy
- Call Centers
- Customer Relations
- Customer Experience
- Quality Assurance
- Operations Management
- Customer Support
- Process Improvement
- Analysis
- Strategic Planning
- Business Analysis
- Saas
- Disaster Recovery
- Healthcare
- Training
- Metrics
- Program Management
- Change Management
- Product Management
- Business Intelligence
- Management
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