John E. Kelley

About John E. Kelley

Enterprise operations leader with 35 years of experience driving national and global facility services, corporate real estate, and operational transformation. Proven track record of leading multi-region teams, supporting $2B+ operational portfolios, and delivering measurable financial, operational, and service excellence outcomes. Expert in P&L ownership, strategic execution, operational scalability, and stakeholder engagement, with a history of translating CEO and board-level strategy into disciplinedexecution across hard and soft services. Recognized for growing revenue from $500K to $23M+, implementing enterprise-wide standards, optimizing cost structures, and improving service quality and employee engagement. Adept at building high-performance teams, driving change, and ensuring compliance, risk mitigation, and operational consistency across diverse markets. Trusted partner to CEOs, boards, and executive leadership teams in guiding enterprise growth, operational innovation, and sustainable results. Core strengths include Executive Leadership, Strategic Operations, Financial Management, Performance Optimization, Risk Mitigation, Client & Stakeholder Relations, Team Development, Facility Management, and Growth-Oriented Strategies. KEY ACHIEVEMENTS* Directed $2B+ global operations, standardizing soft services across AMER, EMEA, and APAC.* Achieved $68M+ in savings through process optimization and supplier consolidation.* Grew client revenue from $500K to $23M+, sustaining 15%+ annual growth.* Partnered with CEO and C-suite to align strategy with execution.* Built and mentored 700+ employees, improving performance and collaboration.

Experience

1. Sr Director, Global Sme Ifm Service Operations

   JLL

   Jan 2017 — Present

   Directed enterprise-wide execution of global facility management initiatives by implementing standardized soft-services operating models that enabled scalable, consistent performance across multi-region portfolios.• Led strategic consulting and solution development to translate executive and client objectives into deployable service standards and category strategies within complex corporate real estate environments.• Owned global soft-services category management, optimizing supplier ecosystems, cost structures, and performance governance across AMER, EMEA, and APAC.• Partnered with C-suite clients, executive account teams, and strategic suppliers to align enterprise goals with operational execution, improving service quality and cost efficiency.• Validated new service standards through KPI governance and continuous improvement frameworks, strengthening compliance, operational resilience, and long-term enterprise value.

Education

• Brigham Young University - Idaho

  Associates, Information Management

• University of Kentucky

  BS, Economics

Skills

• Management
• Leadership
• Budgets
• Contract Negotiation
• Facilities Management
• Cross-Functional Team Leadership
• Procurement
• Forecasting
• Customer Satisfaction
• Strategic Planning
• Operations Management
• Start-Ups
• Team Building
• Strategy
• Sales
• Marketing
• Logistics
• Contract Management
• Human Resources
• Sales Management
• Customer Service
• Account Management
• Property Management
• Customer Retention
• Salesforce.com
• Crm
• Budget
• Talent Management
• Change Management
• Marketing Strategy
• Negotiation
• Project Management
• New Business Development
• Team Leadership
• Project Planning
• Training
• Strategic Partnerships
• Business Strategy
• Vendor Management
• Business Development