John Kasler
Senior Marketing Major | Supply Chain and Operations Managment Minor | Miami University, Farmer School of Business | Passionate About Marketing and Supply Chain Operations
- Role
- Customer Service Specialist at DICK'S Sporting Goods
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About John Kasler
Currently pursuing a Bachelor of Science in Business with a major in Marketing and a minor in Supply Chain & Operations Management at Miami University’s Farmer School of Business, expected to graduate in 2026.I recently completed a role as a Management Intern at Dayton Freight Lines, Inc, where I gained experience in freight dispatch, dock management, logistics, and team coordination. My previous experiences include roles at The Reserves Network, utilizing HubSpot CRM for market research and campaign execution, and University Tees, managing custom orders for campus organizations. Skilled in cross-functional team leadership, networking, and CRM tools. Certifications in: HubSpot Inbound Marketing, Inbound Social Media Marketing, and Content Marketing.
Experience
Customer Service Specialist
Nov 2025 — Present · Strongsville, OH, US
Rehired as a trusted associate to support high-volume DSG HOUSE OF SPORT customer service operations based on strong prior performanceHandle complex returns, exchanges, warranty claims, online order pickups, price adjustments, and escalations while delivering a positive guest experienceServe as a knowledgeable problem-solver for customers and teammates, ensuring accuracy, efficiency, and policy complianceApplying enhanced professionalism, communication, and organizational skills developed through internship experience to improve service quality and workflow efficiency
Education
Miami University Farmer School of Business
Bachelor of Science in Business, Marketing and Minor in Supply Chain & Operations Management
2022 — 2026
Miami University
Bachelor of Science in Business, Marketing and Minor in Supply Chain & Operations Management
2022 — 2026
Cuyahoga Community College
Transfer Credit/College Credit Plus
2020
Strongsville High School
High School Diploma
2018 — 2022
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