John Cheung
Successfully defused tense situations with customers by maintaining a calm and friendly demeanor, ensuring concerns were addressed and resolved smoothly
- Role
- Global Escalation Manager Mission-critical Support (North America) - Fellowship at SAP
- Location
- Union City, CA, US
- LinkedIn followers
- 500 followers
Experience
Global Escalation Manager Mission-critical Support (North America) - Fellowship
Jul 2024 — Present · US
Mission-Critical Support is SAP\'s last line of defense for customers when they face critical situations with significant business impact.Through a fact-based and ISO-certified approach, a global escalation manager from Mission-Critical Support approaches the situation using a holistic approach and determines an action plan to de-escalate the situation in collaboration with technical experts from the SAP ecosystem. It is a board sponsored process with costs taken out of the equation using an all-hands on deck approach
Education
Mission College
Associate In Arts Social Science Honors and Associate in Science Business Honors, Business Administration and Management
2010 — 2014
California State University - East Bay
Bachelor of Business Administration, Options In Marketing Management and Advertising & Public Relations
2014 — 2016
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