John Ortiz

About John Ortiz

About MeSenior Functional Specialist | Agile Enthusiast | Air Force VeteranAs a dedicated Senior Functional Specialist, I am passionate about driving excellence in system development and ensuring seamless functionality. Currently, I am a key member of an Agile Scrum team, contributing to the iterative development and continuous improvement of the MAFC2 system. My role involves active participation in Scrum ceremonies, defining clear user stories and acceptance criteria, and serving as the primary point of contact for on-site functional support.Professional Background:With over 17 years of experience in the Department of Defense as an Air Force Veteran, I have undertaken diverse roles and managed numerous projects and programs. My expertise spans security, logistics, procurement, information technology, asset management, cybersecurity, aircraft scheduling, and more. I take pride in having trained, mentored, and supervised exceptional individuals globally, honing my skills and knowledge across various states and countries.Passion and Values:My commitment lies in continuous improvement, servant leadership, and customer satisfaction. I am driven by a passion for excellence and a relentless pursuit of optimizing system efficiency.Let\'s connect to explore collaboration opportunities and share insights within the dynamic realms of technology and project management! 🤝

Experience

1. Senior Functional Specialist & Product Owner

   Agile Defense

   Nov 2023 — Present · Scott AFB, IL, US

   Actively participated as a key member of an Agile Scrum team, contributing to the iterative development and continuous improvement of the MAFC2 system. Engaged in regular Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering collaboration and efficiency. Defined and communicated clear user stories and acceptance criteria, ensuring alignment with stakeholder requirements and project goals. Acted as the primary point of contact for on-site functional support, serving as the expert on the MAFC2 application. Responded to user inquiries, providing effective solutions to functional and technical issues. Conducted comprehensive information gathering and discovery to address user concerns. Systematically documented identified issues and communicated them to relevant personnel. Collaborated with users, development teams, and stakeholders to ensure timely resolution of problems.Interfaced with program leadership and development teams, providing valuable feedback on system performance and user experience. Contributed insights to discussions on system improvements, enhancements, and updates. Organized reference materials and contributed to the development of standard operating procedures (SOPs) and playbook manuals. Maintained a comprehensive knowledge base, including resolutions, best practices, tips, and \"how to\" guides. Collaborated on key activities and projects, including testing, delivery, and deployment of system updates. Ensured alignment with project timelines and objectives, contributing to the overall success of system initiatives. Successfully addressed and resolved complex functional and technical issues, ensuring uninterrupted system operations. Played a pivotal role in maintaining a comprehensive knowledge base, empowering users and optimizing system efficiency. Effectively fulfilled the responsibilities of a Product Owner, guiding the development process and ensuring alignment with stakeholder needs.

Education

• Community College of the Air Force

  Associate of Science - AS, Criminal Justice

• McKendree University

  Bachelor of Business Administration - BBA, Business Administration

• University of Maryland Global Campus

  Graphic Communications