John Hunchar
Senior Program Manager
- Role
- Senior Program Manager - Learning and Development at Google
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About John Hunchar
Operations engineer professional offering 10+ years of experience leading key growth initiatives across the consulting and technology industries. Known as an expert in providing innovative solutions to increase overall productivity while meeting changing business needs. Proven progressive career reflecting strong leadership qualities that builds and leads highly motivated teams that exceed aggressive quantitative business objectives. Highly praised for work ethic, communication excellence, and successful delivery of work.
Experience
Senior Program Manager - Learning and Development
Nov 2024 — Present · Minneapolis, MN, US
Launched a comprehensive Google Cloud Support Rep Onboarding program, resulting in a 6pp reduction in escalation rates and a 17pp reduction in consult rates for fully trained support reps, impacting 355+ learners- Collaborated with Data Science to transform AI-generated text into engaging interactive learning experiences- Delivered 520+ hours of critical onboarding content in under 3 months, enabling accelerated support rep readiness and contributing to a 7.5pp reduction in escalation rates for a key clients- Enabled the creation and launch of 60+ Learning Journey courses, resulting in a 2pp reduction in escalation rates and a 3pp increase in CES for participating TSRs- Designed and implemented a technical onboarding curriculum for all GCP specializations, achieving a 6pp reduction in escalation rates and a 17pp reduction in TSR to TSG consult rates for trained TSRs- Utilized advanced LMS knowledge to create and publish complex interactive learning experiences.
Education
University of Wisconsin-River Falls
Bachelor of Science, Business Administration Management, Economics, Computer Science Information Systems
2008 — 2013
Skills
- Access
- Leadership
- Citrix
- Hiring
- Market Research
- Microsoft Access
- Computer Hardware
- Java
- Time Management
- Windows 7
- Word
- Business Intelligence
- Operating Systems
- Scheduling
- Microsoft Office
- Laptops
- Excel
- Security
- Supervisory Skills
- Os X
- Microstrategy
- Powerpoint
- Microsoft Excel
- Windows Xp
- Telephone Skills
- Visio
- Linux
- Outlook
- Software Installation
- Windows Deployment
- Training
- Sharepoint
- Windows
- Technical Support
- Active Directory
- Xp
- Windows Server
- Problem Solving
- Microsoft Word
- Computer Repair
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.