John Houston
People influencer
- Role
- Senior Project Manager Ii at Glo Fiber
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About John Houston
I enable enterprise organizations to do more with less. I cut through complexity to simple solutions that make the organization better.
Experience
Senior Project Manager Ii
Nov 2023 — Present · Cincinnati, OH, US
Collaborate with sales and 3rd party vendors to ensure highest level customer experience.• Schedule meetings with clients weekly• Minimize churn and ensure revenue reallocation for accounts in hardship.• Interact with all project managers to ensure all orders for voice conversions have a firm commitment date and ports are successful.• Work with VP of Operations on all upcoming trainings for sales reps of new products. • Train new reps on new product features and updates in the product suite.• Create content and conduct training sessions for clients of newly installed products throughout the four-state region. • Maintain relationships with vendors such as Verizon Business, Verizon Wireless, AT & T, T-Mobile, Suddenlink, Everstream, Bresco Broadband, Cogent, Level 3, Frontier Communications, and others. • Process disconnections of services for clients.• Communicate with new clients after the sale to keep high levels of engagement during the implementation process.• Support operations manager by researching client claims and validating the accuracy of their requests.• Manage distribution of new sales leads to Regional Managers and their sales reps.
Education
Cincinnati State and Technical College
Computer Science, Computer Programming
Skills
- Customer Service
- Customer Satisfaction
- New Business Development
- Sip
- Fiber Optics
- Wireless Networking
- Business Development
- Small Business IT Solutions
- Unified Communications
- Hunting
- Sip Trunking
- Spin Selling
- Strategic Planning
- Telephony
- Direct Sales
- Negotiation
- Hybrid Cloud
- Voice & Data Convergence
- Executive Management
- Solution Selling
- Technology
- Cloud Computing
- Co-Location
- Microsoft Office
- Sales
- Managed Services
- Document Management
- Management
- Saas
- Wireless
- Buyer Approved Selling
- Strategy
- Salesforce.com
- Business Strategy
- Telecommunications
- Broadband
- Wifi
- Cold Calling
- Voip
- Ruckus
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