John Heidt
Chief Operating Officer Emea, Public Cloud @Rackspace Technology
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WORK HISTORY
Chief Operating Officer Emea, Public Cloud @Rackspace Technology
DE
Helping Rackspace clients in EMEA achieve their desired business outcomes and digital transformation goals through projects, implementations, migrations and operations of cloud solutions (public, multicloud).
EDUCATION
University of Cologne
Economics, International Management
Penn State University
Bachelor of Science - BS, Finance, MIS, German
IE Business School
Executive Leadership Development Program
SKILLS
ABOUT JOHN HEIDT
As a highly accomplished IT Executive, I blend strong business acumen with comprehensive technical expertise to provide digital transformation and cloud services for both global and local companies. These services increase business agility, enable cloud adoption and usage (public, private, multi) while creating operational efficiency, revenue, and profitability. Throughout my career, I\'ve been recognized as a Change Agent, delivering transformational leadership to positively impact corporate culture and manage high-impact global teams, including astutely directing offshore/nearshore teams and partners in startup and established environments. I have lived in and led organizations in the U.S, Europe (Eastern Europe and Germany in particular), and India. Examples of my work include: Overseeing cloud services (public, private, multicloud) for 150+ clients in Continental Europe within a high-growth environment at Rackspace. Responsible for customer success and profitability of cloud migrations, projects and operations. Planned and executed cloud migrations, IT outsourcing, DevOps and Agile support models, custom client solutions, and consulting projects, growing revenue by 15%+ year-over-year for CGI. Directed the global infrastructure renewal program for T-Systems\' Telecommunications clients, achieving a 300% decrease of unplanned downtime, an 85% reduction of critical operational risks, and €4M in cost savings. Managed more than 750 employees in EMEA and 350+ staff offshore for HP’s Software Services, providing leadership to improve sales win rates 50% by introducing standardized packages for database and web server products while also partnering with sales teams to develop joint marketing strategies.My areas of expertise include: Client Transition & Transformation, Cloud Migration and Operations, Global IT Service Delivery, IT Outsourcing, Offshore and Nearshore Team Leadership, and IT Offering Development. My credentials include the Executive Leadership Development Program at IE Business School in Madrid, Spain. Previously, I earned a Bachelor\'s in Finance with Information Technology from Pennsylvania State University.If you\'d like to learn more about my work or achievements - Let\'s Connect!
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