John Hartley
Senior Business Analyst @Bell
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WORK HISTORY
Senior Business Analyst @Bell
EDUCATION
Learning Tree
User and System Requirements for Successful Software Development
University of Toronto
Certificate Program, Leadership in Business Analysis
Learning Tree
Unified and Classic Solution Delivery Methodologies
University of Toronto
Certificate Program, Foundations of Project Management
Learning Tree
Certificate Program, Project Management for Software Development
SKILLS
ABOUT JOHN HARTLEY
Results oriented Senior Business Analyst/Project Leader with over 25 years of experience. My forte is being the facilitator between the business and IT departments by soliciting, documenting, managing comprehensive requirements, and managing the systems development lifecycle. • Excellent interpersonal and communication skills (oral and written), multi-tasking and highly motivated professional.• Fantastic team player, attentive to details, committed to taking ownership of tasks and duties, effective under pressure and result oriented.• Very strong analytical, problem-solving and research oriented skills gained from professional training and many years of industry related work experiences in functional areas such as client service delivery and information technology.• Ability to effectively work with individuals at all levels of the organization including senior level management.• Excellent track record of Client/Vendor Relationship Management • Ability to negotiate effective resolution of conflicting business priorities
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