John Graynor

About John Graynor

As an Information Technology Leader, my experience, education and commitment to proper project management and resource planning allow me to achieve the highest level of team productivity meeting project deliverable deadlines and providing work/life balance for my teams. I measure performance in this area through continual delivery of projects that are on-time meeting aggressive deadlines and within budget.I promote team unity and expect my teams to support each other. I believe in empowerment, flexible work arrangements, peer knowledge transfer and formal training. I am proud of the high ratings I receive from my teams on annual associate satisfaction surveys. I have implemented and manage tiered support teams and DBA teams in India, Costa Rica, Philippines and Hong Kong. I work to achieve cost effective solutions supporting application projects and building 24x7 worldwide tiered support team. I have learned that overspending on the latest technologies is rarely the best solution - engineering a cost-effective solution exceeding business requirements is a better solution.Contact: J•••••@graynor.com

Experience

1. Director, Technical Production Control and Fraud Appops, Payments

   Fiserv

   Mar 2019 — Present · Central, NJ, US

   Director with responsibility for two teams: 1) Production Control Operations- 24x7 monitoring of Card Services application infrastructure- Implemented ITIL Framework using ServiceNow for Card Services- Team is the divisional ITIL advocates and oversight team for ITIL Framework- Operational Reporting: daily, weekly, monthly and annual reports- Implemented a strong off-shore Operations Team in Costa Rica and India 2) AppOps support organization for Card Services Fraud Applications- 24x7 Tier II support for Fraud applications- SME Level support team for Fraud Application Projects- Implemented new ITIL Framework for Tiered Support utilizing ServiceNow- SPLUNK Monitoring implemented for realtime and operational reporting/dashboards- AppDynamics implemented for enhanced application monitoring- Built AppOps support teams in India and Costa Rica

Education

• DeSales University

  MBA, FINANCE - accredited

  2004 — 2008

• Muhlenberg College

  BS, Computer Science

  1992 — 2000

Skills

• Data Center
• Teamwork
• Project Management
• Leadership
• Itil V3 Foundations Certified
• Outsourcing
• Disaster Recovery
• Process Improvement
• Integration
• Software Development Life Cycle (Sdlc)
• Software as a Service (Saas)
• Management
• Cloud Computing
• Itil
• Database Administration
• Vendor Management
• Saas
• Enterprise Software
• Communication
• Information Technology
• Team Motivation
• Business Analysis
• Virtualization
• IT Strategy
• Sdlc
• IT Management
• Sharepoint
• Business Process Improvement