John Jackson

Senior Infrastructure Engineer @Sony Interactive Entertainment

Bristol, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Senior Infrastructure Engineer @Sony Interactive Entertainment

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Bristol, GB

Working with the Sony PlayStation team where I managed on premises and cloud services.Typical Activities included:• Led the Vcenter estate management and effectively implemented server deployments, guaranteeing peak performance. This also included an ESXi migration from v7.0-8.0. • Supported the Microsoft Exchange environment, including integration with Purview for secure email encryption and compliance.• Oversaw global infrastructure, including Palo Alto firewalls, email routing and security protocols (DKIM, SPF, DMARC), and DNS/DHCP management using Infoblox.• Collaborated with cross-functional teams on IT service improvements and managed license renewals for critical systems.• Supervised a team of two support staff and handled escalated JIRA L3 tickets.• Led migration of 10Gb network backbone and 600 Windows 10 desktop upgrades.• Implemented Ansible automation to simplify server setup and configuration.• Ensured 99.95% uptime for infrastructure supporting game development between various sites (USA, UK).• Worked on hardware upgrades for DELL servers and other infrastructure devices.• Administered Perforce game code repository.• Implemented and administered Qualys, Tanium, and CrowdStrike for vulnerability assessments, endpoint management, and antivirus deployment across various systems and servers.• Managed Commvault backups to ensure replication at DR site.• Managed DevOps CICD estate with Team City, providing development environments with Jenkins agents.• Handled software updates and patching for all data center servers.• Collaborated with other PlayStation studios on IT infrastructure improvements.• Managed budget forecasts and license renewal for hardware.• Implemented security hardening measures across all Windows 11 CIS devices.• Managed Okta Admin dashboards for IAM-related activities.

EDUCATION

2016 — 2016

Deft-Rain Networking Academy

Bachelor's degree, CISCO CCNA

2018

Udacity

NanoDegree, Data Analysis using Python, R, SQL, and Tableau; How to use GIT and GIT hub

2015 — 2015

Goethe University Frankfurt

A1, German Language A1

2005 — 2011

Covenant University

Bachelor's degree, Computer Science

1999 — 2005

Faith Academy

SSCE, Science Student

SKILLS

TroubleshootingProject ManagementWindows ServerNetworkingNetwork AdministrationManagementMicrosoft OfficeHardwareIT SolutionsMicrosoft Sql ServerActive DirectoryMicrosoft ExchangeCustomer ServiceNetwork DesignWireless NetworkingIT Service ManagementServersVmwareCcnaApple Certified TechnicianTcp/IpDnsDhcpTechnical SupportProject Planning• Configuring and Troubleshooting Apple/Mac Operating Systems (Apple Osx 10.1-10Group Policy• Knowledge About Cloud Computing Solutions (Google Apps Setup and Configuration• Tcp/Ip Networking Skills.• Configuring and Troubleshooting Microsoft Operating Systems (Windows 8, Window• Configuring and Troubleshooting Windows Server 2008• Strong and in-Depth Knowledge of Microsoft Office Suite 2007,2010, 2013• in-Depth Knowledge of Pc and Apple Hardware, Software Set-Up and ConfigurationAntivirusCloud ComputingMicrosoft Certified ProfessionalLaptopsOs XWindows 7Vpn

ABOUT JOHN JACKSON

John is a Senior Infrastructure and Cloud Engineer with over a decade of experience building, securing, and operating enterprise systems.My background covers cloud platforms, automation, endpoint security, networking, and large scale infrastructure. I have led critical initiatives that improved reliability, security, and delivery speed across complex environments.Key experience includes:Leading enterprise endpoint security deployments with measurable risk reductionDesigning and delivering cloud migrations that reduced on premises dependencyImproving network performance and service reliabilityDriving security standards and compliance across modern operating systemsI am now intentionally transitioning into DevOps to unify infrastructure, automation, and delivery practices. I am strengthening my hands on experience with CI CD pipelines, containers, Kubernetes, infrastructure as code, and monitoring through a structured DevOps bootcamp and real world projects.I enjoy building repeatable systems, reducing manual work, and improving how teams ship and operate software.I am open to conversations around DevOps, cloud engineering, platform reliability, and automation driven delivery.

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John Jackson — Senior Infrastructure Engineer at Sony Interactive Entertainment in Bristol, GB | Unifers