John Thomas

About John Thomas

A practical strategist in the hospitality industry with 20-plus years\' success in managing a world-class guest experience. Driving optimal staff performance to maximize revenues while maintaining brand standardsRecognized as a Hotel Manager that can motivate and instill cultural change in an organization and lead diverse members into a cohesive team while being transitioned to Marriott culture. Has developed many employees and future leaders through on-the-job training and mentoring. Proven ability to see and lead in the “Big Picture” relationship of Owner/Investor, Management, Employee, and Guest. Proven leadership in Front Office, Housekeeping, Food and Beverage and Security. Experiences in Resorts and Convention Hotels.

Experience

1. Director of Housekeeping

   Boulders Resort & Spa Scottsdale, Curio Collection by Hilton

   Feb 2018 — Present · Carefree, AZ, US

Education

• AH&MA Educational Institute

  Food and Beverage Supervisory

• St. Cloud State University

  Civil Engineering

Skills

• Opening Hotels
• Fine Dining
• Opera
• Tourism
• Restaurants
• Hotels
• Banquets
• Resorts
• Hotel Management
• Property Management Systems
• Rooms Division
• Guest Service Management
• Onq
• Hospitality Management
• Hotel Booking
• Pre-Opening
• Revenue Analysis
• Task Force Management
• Hospitality
• Professional Mentoring
• Restaurant Management
• Food & Beverage
• Customer Service
• Front Office
• Management
• Team Building
• Training
• Customer Satisfaction
• Transition Management
• Catering
• Leadership
• Budgets
• Food
• Event Management
• Hospitality Industry
• Yield Management