John G. Anderson

Senior Client Services Manager

Role: Senior Client Services Manager at BT Group
Location: Dallas, TX, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About John G. Anderson

With over 20 years of experience in providing customer support and leading local…

Experience

Senior Client Services Manager
BT Group
Oct 2024 — Present · Dallas, TX, US

Education

The University of Tulsa
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
2000 — 2004
The University of Tulsa
Management Information Systems, General
2000 — 2004

Skills

Business Analysis
Itil
Agile Methodologies
Customer Service
Customer Satisfaction
Management
Project Management
Team Management
Operations Management
Call Center Administration
Technical Support
People Skills
Virtual Teams
Time Management
Performance Metrics
Global Management
Remote Troubleshooting
Performance Management
Key Performance Indicators
Team Building
Team Leadership
Team-Oriented
Vendor Management
IT Service Management
Troubleshooting
Process Improvement
Data Center
Disaster Recovery
Incident Management
Crm
Training
Call Centers
Customer Experience
Customer Experience Management
Leadership
Microsoft Office
Contact Centers
Customer Relationship Management (Crm)
Business Process Improvement

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