John Gallagher

About John Gallagher

I’m an IT Specialist at Airgas an Airliquide company. I help support over

Experience

1. IT Support Specialist

   Airgas

   Feb 2014 — Present

   ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. • Create training materials for fellow techs and the user community. •Log/document all inquires reported to the Central Help Desk, with the goal of resolving as many on first contact as possible, but then escalating to next level support as necessary. •Follow-up on previously reported cases which have been escalated to other support teams to ensure they are being responded to and resolved in a timely manner. •Keep peers and clientele informed of trends, significant issues, and unexpected delays to support requests. •Administer client systems accounts, typically as part of the following types of requests: password resets/account lockouts, new hire setups, account changes, and revoking (terminating) access. •Reporting on key performance metrics based on information gathered from the automated call distributor (ACD) and service management (ticketing) system. •Maintain standard operating processes and procedures. •Facilitate the weekly audit review of terminated associates, to help ensure that Active Directory access has been revoked in a timely manner.

Skills

• Digital Photography
• Graphics
• Brochures
• Catalogs
• Marketing
• Photography
• Flash
• Retouching
• Oil Painting
• Indesign
• Advertising
• Microsoft Office
• Brand Development
• Mac
• Graphic Design
• Banners
• Dreamweaver
• Social Media
• Newsletters
• Corporate Identity
• Art Direction
• Social Media Marketing
• Adobe Acrobat
• Promotions
• Multimedia
• Packaging
• Layout
• Trade Shows
• Online Marketing
• Photoshop
• Creative Problem Solving
• Illustrator
• Web Development
• Powerpoint
• Photojournalism
• Quarkxpress
• Photo Editing
• Art
• Web Design
• Creative Direction